Invoices

Billing history, receipts, and payment methods are all managed through the Stripe Customer Portal. Rather than re-implementing billing internally, kicue leans on Stripe's standard interface for security and a familiar experience.

Accessing your billing history

1. Open /settings/billing
2. Click Open Customer Portal
3. The Stripe Customer Portal opens in a new tab
4. Your login session is carried over automatically

What you can do in the Customer Portal

• Past invoices: downloadable as PDF
• Receipts: suitable for expense reports and accounting
• Upcoming charges: next billing date and amount
• Payment method management: add, swap, or remove cards
• Billing information: update company name, address, tax ID
• Plan changes: upgrade / downgrade / cancel

Billing cycle

• Monthly plans: charged automatically on the same day each month from your first payment
• Annual plans: charged automatically once per year from your first payment
• The next billing date is always shown under "Upcoming charges" in the Customer Portal

Payment failures

If a charge fails on your registered card:

• A failure notification email is sent to administrators
• Stripe automatically retries the charge over the following days
• If the payment still cannot be completed, the plan is reverted to Free
• Updating your card details before that point prevents any service interruption

Support

If anything about a charge is unclear, please reach out through the contact form.