Privacy Policy
Last updated: April 7, 2026
TalentCloud, Inc. (the "Company") establishes this Privacy Policy (the "Policy") regarding the handling of user information, including personal information, collected through the survey platform "kicue" (the "Service") provided by the Company.
Article 1 (Personal Information)
"Personal Information" refers to "personal information" as defined in the Act on the Protection of Personal Information of Japan, meaning information about a living individual that can identify the specific individual through name, date of birth, address, phone number, contact details, or other descriptions, as well as data that can identify a specific individual on its own (personal identification codes) such as facial features, fingerprints, voiceprints, or insurer identification numbers.
Article 2 (Methods of Collecting Personal Information)
1. The Company may request personal information such as email address, display name, and organization name when Users register for the Service.
2. The Company may collect transaction records and payment information including User personal information from business partners (information providers, advertisers, payment processors, etc.; collectively, "Partners").
Article 3 (Purposes of Collecting and Using Personal Information)
The Company collects and uses personal information for the following purposes:
(1) To provide and operate the Service.
(2) To respond to inquiries from Users (including identity verification).
(3) To send emails about new features, updates, and campaigns of the Service in use as well as other services provided by the Company.
(4) To contact Users about maintenance, important notices, etc.
(5) To identify and refuse use by Users who violate the Terms or attempt to use the Service for unlawful purposes.
(6) To allow Users to view, modify, or delete their registration information and view their usage status.
(7) To bill Users for fees in paid services.
(8) To improve the Service and develop new services.
(9) Purposes incidental to the above.
Article 4 (Changes to Purpose of Use)
1. The Company may change the purpose of use of personal information only when reasonably deemed related to the purpose before the change.
2. When the purpose of use is changed, the Company shall notify Users of the new purpose or publish it on this website by means specified by the Company.
Article 5 (Provision of Personal Information to Third Parties)
1. The Company shall not provide personal information to third parties without obtaining prior consent from Users, except in the following cases or as permitted by law:
(1) When necessary to protect a person's life, body, or property and obtaining consent is difficult.
(2) When particularly necessary for improving public health or promoting healthy development of children and obtaining consent is difficult.
(3) When cooperation with a national or local government agency or its contractor is necessary to perform legally prescribed duties and obtaining consent could impede such duties.
2. Notwithstanding the above, the following do not constitute provision to third parties:
(1) Outsourcing all or part of personal information handling within the necessary scope to achieve the purpose of use.
(2) Provision of personal information accompanying business succession due to merger or other reasons.
(3) Joint use of personal information with specific parties when the User has been notified in advance, or such information is readily available, regarding the items, scope, purposes, and responsible party.
Article 6 (Subcontractors)
The Company may entrust the handling of personal information to the following subcontractors when providing the Service. When selecting subcontractors, the Company chooses providers with appropriate information management systems and contractually requires safety measures.
(1) Cloud infrastructure providers
(2) Payment processing providers
(3) Email delivery providers
(4) AI parsing providers
Some subcontractors may be located outside Japan. The Company takes the measures required by the Act on the Protection of Personal Information when providing personal data to third parties in foreign countries.
Article 7 (Disclosure of Personal Information)
1. When a person requests disclosure of their personal information, the Company shall disclose it without delay. However, if disclosure falls under any of the following, the Company may decline to disclose all or part of the information and shall notify the person without delay of the decision not to disclose.
(1) Risk of harming the life, body, property, or other rights or interests of the person or a third party.
(2) Risk of significantly impeding the proper conduct of the Company's operations.
(3) Cases where disclosure would violate applicable laws.
2. Notwithstanding the above, information other than personal information such as historical and characteristic information shall, in principle, not be disclosed.
Article 8 (Correction and Deletion of Personal Information)
1. Users may request correction, addition, or deletion of their personal information held by the Company ("Correction") through procedures specified by the Company if the information is inaccurate.
2. Upon receiving such request and determining that it is necessary to comply, the Company shall make the Correction without delay.
3. The Company shall notify Users without delay of any Corrections made, or of decisions not to make such Corrections.
Article 9 (Suspension of Use of Personal Information)
1. When a person requests suspension or deletion of personal information ("Suspension") on the grounds that it is being handled beyond the scope of use or was acquired by improper means, the Company shall conduct the necessary investigation without delay.
2. Based on the investigation results, if the Company determines it is necessary to comply, it shall suspend the use of the personal information without delay.
3. The Company shall notify Users without delay of any Suspensions made, or of decisions not to suspend.
4. Notwithstanding the above, when Suspension would require excessive cost or is otherwise difficult, and an alternative measure can be taken to protect the User's rights and interests, the Company shall take such alternative measure.
Article 10 (Use of Cookies)
The Service uses cookies to improve User convenience and the Service. Users may refuse cookies via browser settings, but in that case some features of the Service may become unavailable.
Article 11 (Collection of Access Information)
The Service may collect IP addresses, browser type, access timestamps, and similar information for the purposes of preventing abuse, improving service quality, and analyzing usage. Such information is not used to identify individuals.
Article 12 (Changes to the Privacy Policy)
1. The contents of this Policy may be changed without notice to Users, except for matters otherwise specified by law or this Policy.
2. Unless otherwise specified by the Company, the revised Privacy Policy shall take effect upon being posted on this website.
Article 13 (Contact)
Inquiries regarding this Policy should be directed to the contact below.
Company: TalentCloud, Inc.
Address: 171 Ochi-cho, Midori-ku, Chiba-shi, Chiba 267-0055, Japan
Representative: Takemi Terashi, CEO
Contact: Please use the inquiry form on the Service website.
